EVALUATION Terms & Conditions

Any client who wishes to use evaluation services offered by Right Direction Services LLC: must agree to the following conditions.

By starting the evaluation / Assessment process, you are stating that you understand and agree to the terms and conditions stated below:

•You agree that you are at least 18 years old (if you are under 18 you must have a parent or guardian contact us on your behalf).

•You agree that all of the information you have provided in the Client information form is accurate, and that no important information has been deliberately omitted. You understand that if any of this information is inaccurate. Refunds will not be granted for evaluations that are rejected due to misrepresentation, misinformation and failure to provide required documentation.

•You agree that you have reviewed the states acceptance page and have followed any applicable steps if your state is listed. Including that if your state is listed as not approving phone or online evaluations and you complete an evaluation anyway, that you have preapproval from the requesting authority or that you are willing to accept the chance that your evaluation may be rejected. Refunds will not be given for those completing an evaluation that they are not eligible to have.

•You understand that we are not electronically linked with any agency or dmv and that if you need us to mail, email or fax your your evalaution; that you must provide us with the correct contact information as well as a release of information form and that additional fees MAY apply.

•You understand that no refunds will be given for evaluations once the process is started, and then are not completed within the 30 days (all docs not received, client is unavailable for the phone interview, no response to Counselors attempts to contact you.

•You agree that to qualify for a refund due to disallowance by the court of record, your probation officer, or a state motor vehicle employee, you must apply for this refund within 60 days of completion. We reserve the right to verify proof of rejection and any valid refund requests are typically processed within 30 days. Proof of rejection must be in the form of a letter from the rejecting party and must be on their letterhead and contain their contact information.

•You agree that the additional fees for a same day evaluation are non refundable.

•You agree that you understand that refunds will not be given for evaluations accepted by one Authority, but rejected by another.

•You agree that if you have a deadline given by the Court, Probation or the DMV you must inform us so that we can advise if we can meet deadline of providing you with your certificate and to determine if an express is needed. No refund will be given for not meeting deadlines not disclosed at time of registration. Same day evaluations are available at an additional cost.

•You agree to fill out and return all required forms within a reasonable timeframe and that you understand that your evaluation may be held by RDS until we have these forms in house.

Limits of Online & Phone Evaluations

Although many former clients express a positive attitude towards our services, We cannot guarantee a positive outcome. In addition, online has only been in existence for several years, and researchers are only now beginning to study its effectiveness. Thus, you understand that engaging in our services may be considered experimental. Based on what is known thus far, online is not equally safe and effective for all individuals. Thus, we reserve the right to choose whether or not to work with you online. We will work with you only if we feel that you are a suitable candidate. If, during our work together, we discover that you are not, in fact, someone who can benefit from our services, we will discuss this with you immediately and will suggest that you seek out the services of another professional in your local area to for a face-to-face consultation.

We cannot be held responsible for providing services to you in the event of a crisis or emergency situation. While we will do our best to continue to provide services as appropriate if a crisis or emergency develops during our work together, because we are working long-distance, we do not have access to resources that we would otherwise have in such a situation. Thus, you may need to find a local counselor if such a situation arises. We cannot be held responsible for breaches in provision of services to you that are due to our computers malfunctioning, and/or loss of electricity or Internet connection. Our phone number is posted on this website; if you hear from us when you expect to, please don't hesitate to call us at this number. However, bear in mind that if there is an electrical outage, the phone lines may also not be working, temporarily.

Additional Fees That May Apply
Depending on your individual situation, the following additional fees may apply:

Some States require additional forms to be completed by the agency providing the services. Please note: We do not have access to forms required by States other than Illinois. If your state requires an additional form to be completed you must obtain it yourself and provide it to our agency.

•Special State forms start at $35 - $85 depending on complexity and the number of pages.( This includes progress reports and letters)
•Notarization Fee is $25
•Express Shipping $35 (overnight via UPS or FEDX)
•Rush Evaluation Fee - if you have a court date we can do a same day evaluation.
•Missed Appointments $60 (if cancelled within 24 hours of appointment)
•Extension Fee - if you do not finish your classes in the required time frame, you are allowed an extension. See Extension Here.